TERMS & CONDITIONS

Booking Confirmation:

• All school visits need to be booked in advance using either the online booking enquiry form on our website or by contacting the gallery and speaking to the Education team directly.
• A confirmation email will be sent upon receipt of your booking enquiry. 
• The time and date of your visit is not confirmed until you receive this confirmation of the booking from our education team. 

Group Size:

• The maximum number of students per visit is 32, with a minimum of 10 required for any scheduled visit.
• The expected adult/student ratio is standard as below:
• Years 1-4 1:6 
• Years 5-7 1:7
• Years 8-10 1:10
• Years 11-13 1:25

Arrival and Punctuality:

• Please arrive at least 15 minutes prior to your scheduled visit time.
• Late arrivals may result in a shortened visit or cancellation of activities within the planned session.

Cancellations and Amendments:

• Cancellations must be made at least 10 working days prior to the scheduled visit.
• Any amendments to the group size or visit details must be communicated no less than 48 hours before the visit.
• Cancellations or no-shows without prior notice will incur an administration fee of $50

Supervision and Conduct:

• Teachers and accompanying adults are responsible for the supervision and behaviour of participating students.
• If Education staff experience disruptive or inappropriate behaviour that is not rectified after a warning and the support of accompanying teaching staff, we reserve the right to ask the disruptive group or individual to leave.

Special Requirements:

• Please notify the gallery staff of any particular needs or access requirements at the time of booking to ensure suitable arrangements can be made.

Health and Safety:

• A Te Uru Education RAMS form will be emailed to the teacher/staff member booking the visit following the confirmed booking date.
• Students must follow all safety instructions provided by the education team and gallery staff at all times to ensure a safe visit. 
• Schools need to provide the gallery with relevant emergency contact information and inform the Education team of any known medical conditions or allergies.

Photography and Media:

• Non-flash photography is permitted in the gallery for non-commercial purposes.
• If the gallery is documenting the visit for promotional purposes (including online and print media), consent for photography of students will be requested in advance.

Payment:

• An invoice will be emailed to the Staff member/Teacher booking the visit within 2 weeks following the visit. 
• Payments can be made via online banking, and a receipt will be provided upon payment if required.
• Invoice amount will be calculated based on original student numbers booked for each class. 

Changes Due to Unforeseen Circumstances:

• The gallery reserves the right to cancel or modify the program due to any circumstances out of their control. In such rare cases, the school will be notified as early as possible, and an alternative date or refund will be offered.