General
Te Uru is open to the public seven days a week from 10am to 4.30pm. Entry is free. We are also open some evenings for special events.
Te Uru is situated at 420 Titirangi Road, near the Titirangi roundabout at the Western end of Titirangi Village in West Auckland. Click here for a map.
If you require special assistance during a visit, please call us in advance on 09 817 8087. We are happy to help. There is a mobility parking space available outside the front of the gallery on Titirangi Road. The gallery is wheelchair accessible from Titirangi Road and throughout the building. A spare wheelchair is available for use in the gallery. We welcome service dogs. No other animals are permitted inside the building.
We welcome non-flash photography and filming in the galleries for personal, non-commercial purposes. Please tag the Gallery when posting on social media.
Photography and/or video footage may not be reproduced, distributed, or sold without permission from Te Uru.
For some exhibitions, photography and filming are completely prohibited. A sign at the entrance will make this clear. The use of professional cameras, tripods, flash and lighting equipment, and selfie-sticks is prohibited unless by prior arrangement with the gallery team.
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Looking for your next team building activity? Book in a creative workshop at Te Uru. Te Uru has a stunning purpose-built art education space nestled in scenic Titirangi. We can book a workshop tailored to your group.
Contact our team or or see our Learn page for information about booking your creative team building workshop.
If you are interested in discussing the possibility of holding your next event at Te Uru, we would love to hear from you. We have multiple gallery spaces and a dedicated Learning Centre with scenic views of the surrounding landscape.
For more information, contact our friendly team.
To stay updated with the latest news and offers: Scroll to the bottom of our homepage and enter your email in the “Subscribe to our Newsletter” section.
You’ll receive updates on new arrivals, promotions, and events.
Accounts
To log into your account, follow these steps:
1. Scroll to the bottom of the page.
2. Click on the "Login" option under the Get Involved footer menu
3. Enter your email and password in the login form.
4. If you’ve forgotten your password, click on the “Forgot Password?” link, and follow the steps to reset it.
Creating an account is easy:
1. Scroll to the bottom of the page.
2. Click on the "Login" option under the Get Involved footer menu
3. Select “Sign up”
4. Fill in your details, including your name, email, and password.
5. Once registered, you can login and start tracking your orders.
To view your order history:
1. Scroll to the bottom of the page.
2. Click on the "Login" option under the Get Involved footer menu
3. Once logged in, navigate to the “Orders” section in your account dashboard.
4. Here, you can see all your previous orders along with their status and details.
To update your delivery address:
1. Scroll to the bottom of the page.
2. Click on the "Login" option under the Get Involved footer menu
3. Once logged in, go to the “Addresses” section.
4. Click “Edit” next to your existing address or add a new address by selecting the “Add New Address” button.
5. Save your changes, and your updated address will be available for your next purchase.
Yes, you can update your account information, please contact us to update your details.
After placing an order, you will automatically receive a confirmation email that includes your receipt. If you need to access it later, log into your account and navigate to your “Order History.” Click on the order number to view and download the invoice.
If you’ve forgotten your password:
1. Go to the login page and click the “Forgot Password?” link.
2. Enter your email address, and we’ll send you a link to reset your password.
3. Follow the instructions in the email to create a new password.
If you're having trouble logging in:
1. First, ensure that you're using the correct email and password.
2. If you’ve forgotten your password, click the “Forgot Password?” link to reset it.
3.If the issue persists, contact our customer support team for assistance.
Store
Once your order has been shipped, you’ll receive an email with tracking information.
Please contact our customer support team for assistance.
To use a discount code:
1. Add items to your cart and proceed to checkout.
2. Enter your discount code in the designated box and click “Apply.”
3. The discount will be applied to your total before finalizing the purchase.
Shipping rates depend on your location and the size of your order:
During checkout, you will see the available shipping options, including costs and estimated delivery times.
Delivery times vary based on your location: For domestic orders, shipping typically takes 7-10 business days.
International orders may take longer, depending on customs and the shipping method you choose.
If your order hasn’t arrived within the estimated time frame:
Check the tracking information to ensure it’s on its way.
If the package is marked as delivered but hasn’t arrived, contact us for further assistance.
Yes, we offer physical gift cards
To use a gift card:
1. Add items to your cart and proceed to checkout.
2. Enter the gift card code in the payment section.
3. The balance will be applied to your order total.
We accept the following payment methods:
Credit and debit cards (Visa, MasterCard, American Express)
PayPal
Yes, we offer the option to place orders over the phone:
Simply call us at +64 09 817 8087, and our team will assist you with the process.
Yes, we offer express shipping for faster delivery: During checkout, select the “Express Shipping” option to receive your order sooner.
To leave a review:
Go to the product page of the item you purchased. Scroll down to the review section, log into your account, and submit your review.
How to find us
Timetables for buses and trains can be found at www.at.govt.nz. We suggest a train to the transport hub in New Lynn and a bus from there. There are regular buses between New Lynn and Titirangi.
Free one hour parking is available directly outside the gallery entrance on Titirangi Road. All day free parking is available behind the gallery via South Titirangi Road.
If you require special assistance during a visit, please call us in advance on 09 817 8087.
We are happy to help. There is a mobility parking space available outside the front of the gallery on Titirangi Road. The gallery is wheelchair accessible from Titirangi Road and throughout the building. A spare wheelchair is available for use in the gallery. We welcome service dogs. No other animals are permitted inside the building.
